Brothers BBQ Privacy Policy
Effective Date: July 8, 2026
At Brothers BBQ (“Brothers BBQ,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, when we may share it, and the choices available to you.
This Privacy Policy applies only to information collected through the Brothers BBQ website and related online services. It does not apply to websites, services, or businesses that we do not own or control.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Mailing address
- Telephone number
- IP address
- Device and browser information
- Information submitted through contact forms
- Information provided when placing online orders, purchasing gift cards, or registering for loyalty or promotional programs
We also collect certain information automatically through cookies and similar technologies to help improve website functionality and better understand how visitors use our site.
How We Use Your Information
We may use your information to:
- Process and fulfill online orders and catering requests
- Respond to inquiries and customer service requests
- Manage loyalty program participation
- Send promotional offers, newsletters, and marketing communications (where permitted)
- Improve our website, products, and customer experience
- Analyze website traffic and usage trends
- Prevent fraud and maintain website security
- Comply with applicable legal obligations
Loyalty Program
Customers who enroll in the Brothers BBQ Rewards program may choose to receive promotional emails and/or text messages about rewards, exclusive offers, limited-time promotions, new menu items, special events, and other marketing communications.
Message frequency may vary. Standard message and data rates may apply depending on your wireless carrier.
You may opt out of marketing text messages at any time by replying STOP to any text message. For assistance, reply HELP or contact Brothers BBQ through our Contact page.
Loyalty Account Registration
To create a Brothers BBQ Rewards account, you may be asked to provide a valid email address and/or mobile phone number. Email verification may be required before your account becomes active.
Each individual may maintain only one loyalty account. If duplicate accounts are identified, Brothers BBQ reserves the right to combine or remove duplicate accounts and transfer eligible rewards or points to the primary account, as determined by account activity and usage history.
Contact Forms
When you contact us through our website, we may collect your name, email address, phone number, and any additional information you voluntarily provide. We use this information solely to respond to your inquiry, improve our customer service, and communicate regarding your request.
Marketing Communications
If you subscribe to our email list, we may send you newsletters, promotions, event announcements, and other updates about Brothers BBQ.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. Please allow a reasonable period for your request to be processed.
Online Ordering and Purchases
When you place an online order or purchase products or gift cards through our website, we may collect information necessary to complete your transaction, including:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment information
- Order details
Payment information is processed securely through our third-party payment providers. Brothers BBQ does not store complete credit or debit card numbers on our servers.
User Accounts
If our website allows customers to create online accounts, you may review, update, or delete your account information at any time, subject to applicable legal and business recordkeeping requirements.
Cookies and Analytics
Our website uses cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Measure website performance
- Analyze visitor activity
- Support marketing and advertising efforts
You may adjust your browser settings to refuse cookies; however, doing so may affect certain website features.
Information Sharing
We do not sell your personal information.
We may share your information with trusted third-party service providers that assist us with services such as:
- Online ordering
- Loyalty and rewards programs
- Payment processing
- Email and SMS communications
- Website hosting
- Marketing and analytics
- Catering and delivery services
These service providers may access personal information only as necessary to perform services on our behalf and are expected to safeguard your information appropriately.
We may also disclose personal information when:
- Required by law or legal process;
- Responding to lawful requests from government authorities;
- Protecting our rights, property, customers, or employees;
- Investigating suspected fraud or illegal activity; or
- Completing a merger, acquisition, sale, or other business transaction involving Brothers BBQ.
Location Information
Certain website features may request permission to access your device’s location. Providing location information is voluntary. If you disable location sharing through your device settings, some features may not function as intended.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Where applicable, sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption or comparable security technologies.
Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Websites
Our website may include links to third-party websites or services. Those websites operate independently and maintain their own privacy practices. We encourage you to review the privacy policies of any third-party websites you visit, as Brothers BBQ is not responsible for their content or privacy practices.
State Privacy Rights
Residents of certain states, including California and Colorado, may have privacy rights under applicable law regarding access to, correction of, deletion of, or opting out of certain uses of their personal information.
If you wish to exercise any rights available to you under applicable privacy laws, please contact us using the information below.
Our website currently does not respond to browser “Do Not Track” signals because there is no universally accepted standard governing such signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.
When changes are made, we will revise the Effective Date at the top of this page. Material changes will be posted prominently on our website where required by law.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the Contact page on our website or by using the contact information provided on www.brothers-bbq.com.